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Help & Support

Etosha Garden Management System · Member and public help

https://online.etoshagms.co.zw/help

Need assistance with your account, a payment, or a grave plot purchase? Use the contact options below or browse common questions.

Contact us

Ways to get help

  • Mobile app: Open Help or Support in the Etosha app to submit a request.
  • WhatsApp: Message us for payment reminders, registration links, and general enquiries.
  • Phone or email: Call or write to us with your account email and purchase or payment reference if you have one.
  • Visit us: Contact the Etosha Gardens office during business hours for in-person assistance.

What to include when you contact us

  • Your full name and account email
  • Purchase ID or payment reference (if applicable)
  • A short description of the issue
  • Screenshots if they help explain the problem

Common questions

Account and login

  • I cannot log in. Check your email and password, confirm you have internet access, and use Forgot Password if needed.
  • I lost my phone. Log in on a new device with the same email and password. Your account is not tied to one device only.

Payments

  • Which payment methods are accepted? PayNow (bank transfer, cards) and EcoCash.
  • My payment is pending. Wait a few minutes and refresh. If it is still pending after 24 hours, contact us with your payment reference.
  • My payment failed. Check your balance and payment details, then try again or use another method. Contact us if the problem continues.

Purchases and burials

  • What is Etosha GMS? A platform to purchase grave plots, pay in full or by instalments, and manage burial arrangements.
  • I need to change or cancel a purchase. Contact us to discuss options. Refund rules depend on your purchase type and payment status.
  • I cannot see my purchases. Pull to refresh in the app, check your connection, or log out and back in. Contact us if records are still missing.

App issues

  • The app is slow or not loading. Check your internet connection, close and reopen the app, and ensure you have the latest version installed.
  • The app crashes. Restart your device and update the app. Reinstall if the issue persists.

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